Bosnian citizens complain most about the judiciary

In the first three months of 2014, the Institution of Ombudsmen for Human Rights of BiH received 743 complaints. The largest number of complaints relates to judicial institutions, with 147, and to the work of administrative bodies, with 124 complaints. A slightly smaller number of submitted complaints relates to discrimination and violations of the law on freedom of access to information, with 52 and 48 complaints respectively in the area of employment relations, the Bosnian news agency Patria (NAP) has learned.

Complaints were also submitted in the areas of children's rights, rights of persons with disabilities, detainees/prisoners, and property relations.

Last year, in the same period from January to March, 775 citizen complaints were received.

According to the Institution of Ombudsmen for Human Rights of BiH, 116 of the total number of complaints received this year have been concluded. In the same period, the Ombudsmen issued 46 recommendations.

- The ways of concluding cases are determined by the Law on Ombudsmen for Human Rights of BiH and the Rules of Procedure, and based on statistical indicators from previous years, it is evident that a significant number of cases are concluded after the Ombudsman's intervention during the proceedings, where complainants achieve their rights, without special measures and recommendations - state the Institution of Ombudsmen for Human Rights of BiH for NAP.

Within the scope of handling complaints, the Institution of Ombudsmen for Human Rights of BiH undertakes necessary activities, including individual actions for investigation, requesting statements from bodies regarding complaints, statements on issued recommendations, monitoring court and administrative proceedings, informing complainants about statements from responsible parties, urging competent bodies, various requests for explanations and additions to complaints, informing the public about human rights violations.